THE SARAO FACTORY, SLU is a company dedicated to the Import, Storage and Marketing of products suitable for food use.

By means of this document and the implementation of a Quality Management System based on the UNE-EN-ISO 9001 standard, THE SARAO FACTORY, SLU management hereby declares its COMMITMENT to Customer Satisfaction and the Continuous Improvement of the Product and Service to all its customers, suppliers, employees and society in general.

This commitment is reflected by the following company principles:

• INNOVATION: the company is committed to these aspects to present innovative and sustainable products on the market in order to satisfy customer demands and adapt to a continuously evolving market.
• COMPLIANCE WITH THE PRODUCT’S LEGAL REQUIREMENTS: our products are manufactured in their countries of origin under strict quality controls required by the regulations of the countries of destination of our customers.
• CUSTOMER SERVICE: the organisation’s staff is committed to customers, personally attending to all their needs and requirements in a personalised manner, from the moment they contact us until they receive the product.
• DELIVERY PERIOD: We guarantee that we meet our customers’ delivery deadlines, without any unjustified delays affecting them.
• QUALITY: the implemented Quality Management System allows us to control the quality requirements demanded by our customers, committing to their fulfilment and to the continuous improvement of the effectiveness of the Quality Management System.

Likewise, the following values prevail in the company:

• RESULTS-ORIENTED.

• TEAMWORK.

• INTEGRITY AND HONESTY.

• COMMITTMENT.

• ACHIEVEMENT.

This commitment obliges THE SARAO FACTORY, S.L.U. to include in its Objectives the Quality of its products, the Excellence of its services, the Innovation to adapt to an evolving market, guaranteeing a Safe and Economical Product, thus achieving the continuous improvement of the results of its Quality Management System, adopting the appropriate decisions focused on:

• Encouraging information, communication, teamwork and the necessary training of the company’s staff, whose competence and motivation are key to the evolution of the company and the achievement of the objectives set.
• Studying and implementing the necessary measures in the development of the activity, in order to reduce the non-conformities derived from identified improvements towards the provision of services and/or products.

THE SARAO FACTORY, S.L.U. management is committed to the maintenance and continuous improvement of its Quality Management System in order to guarantee its permanent adaptation to the exposed and communicated Quality Policy.

In Ibi, on 1st July 2022