THE SARAO FACTORY, SLU is a company dedicated to the Importation, Storage, and Marketing of products suitable for food use.

Through this document and the implementation of an Integrated Management System (Quality and Environment) based on the UNE-EN-ISO 9001 and UNE-EN-ISO 14001 standards, the Management of THE SARAO FACTORY, SLU expresses to all its customers, suppliers, employees, and the general society its COMMITMENT to Customer Satisfaction and Continuous Improvement of the Product and Service.

This commitment of THE SARAO FACTORY, SLU is reflected in the following Principles:

• INNOVATION, commitment to these aspects to present in the market innovative and sustainable products to satisfy customer demands and adapt to a continuously evolving market.
• COMPLIANCE WITH LEGAL REQUIREMENTS OF THE PRODUCT AND ACTIVITIES, as our products are manufactured in their countries of origin under strict quality controls required by the regulations of the destination countries of our customers.
• CUSTOMER SERVICE, the organization’s staff is committed to the customer, personally attending to all their needs and requirements, from the moment they contact us until they receive the product.
• DELIVERY DEADLINES. We guarantee compliance with delivery deadlines for our customers’ orders, without unjustified delays that may affect them.
• QUALITY, the implemented Quality Management System allows controlling the quality requirements demanded by customers, committing to their fulfillment and the continuous improvement of the effectiveness of the Quality Management System.
• SUSTAINABILITY, including a commitment to environmental protection, including pollution prevention and other specific commitments relevant to the context of THE SARAO FACTORY, S.L.U., as well as a commitment to continuous improvement for the company’s own environmental performance.

Similarly, the following Values prevail in the company:

• RESULTS ORIENTATION.
• TEAMWORK.
• INTEGRITY AND HONESTY.
• INVOLVEMENT.
• OVERCOMING CHALLENGES.

With this commitment, THE SARAO FACTORY, S.L.U commits to include in its Objectives the achievement of Quality of its products, Excellence in its services, Innovation/Sustainability to adapt to a changing market, guaranteeing a Safe and Economical Product, and thus achieving continuous improvement in the results of its Management System (Quality and Environment), making the right decisions aimed at:

• Promoting information, communication, teamwork, and the necessary Training of the company’s personnel whose competence and motivation are key for the evolution of the company and the achievement of the set objectives.
• Studying and implementing the necessary measures in the development of the activity, thereby reducing non-conformities arising from identified improvements towards the provision of services and/or products.

The Management of THE SARAO FACTORY, S.L.U commits to the maintenance and continuous improvement of its Management System (Quality and Environment) to ensure its permanent adequacy to the exposed and communicated Quality Policy.

Ibi, 1st of July, 2023