Returns policy and Incidents

With respect to returns due to breakages during transport, The Sarao Factory establishes a period of 14 calendar days after the receipt of the order, provided that the customer specify in the comments of the sheet transport agency that has found a problem with the delivered goods. In case of no observation on the part of the client in the sheet transport, you will have 7 calendar days to make the claim.

For quality problems, the customer will have 3 months to make a claim. In both cases, the return request should be made in writing via email to incidencias@thesaraofactory.com or through the form of incidents that may require your business.

The Sarao Factory is committed to respond to the request within a maximum period of 3 working days. Refunds will be resolved within a maximum period of 30 days from initial receipt.

There is No refund if: (a) the client sends boxes incomplete and/or with the original packaging has deteriorated; (b) the claim attends to the personal assessments of quality. If the product complies with the specifications of the Technical data Sheet will not be accepted as a return due to quality reasons. The technical sheets can be requested in the e-mail: pedidos@thesaraofactory.com.

The Sarao Factory will not accept the reasons described above, as valid for return of merchandise. If despite all, the client will send returned goods to the warehouse of the company without cause prior analyzed and authorized, the products will be saved during a in a maximum period of 7 days, after which, in the case of non-collection by the customer, the material will be destroyed without the right to financial compensation.