{"id":1508,"date":"2024-04-15T11:38:41","date_gmt":"2024-04-15T11:38:41","guid":{"rendered":"https:\/\/thesaraofactory.com\/?page_id=1508"},"modified":"2025-04-09T06:46:40","modified_gmt":"2025-04-09T06:46:40","slug":"politica-devolucion-incidencias","status":"publish","type":"page","link":"https:\/\/thesaraofactory.com\/pt\/politica-devolucion-incidencias\/","title":{"rendered":"Pol\u00edtica de Devolu\u00e7\u00e3o de Incidentes e"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">\r\n<div class=\"mk-page-section-wrapper\" data-mk-full-width=\"true\" data-mk-full-width-init=\"true\" data-mk-stretch-content=\"true\">\r\n\t<div id=\"page-section-69e08f6448f0a\" class=\"mk-page-section self-hosted   full_layout full-width-69e08f6448f0a js-el js-master-row jupiter-donut-visible-sm\"    data-intro-effect=\"false\">\r\n\r\n\t\t\t\r\n\t\t\t<div class=\"mk-page-section-inner\">\r\n\t\t\t\t\r\n\r\n\r\n<div class=\"mk-video-color-mask\"><\/div>\r\n\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n        <div class=\"page-section-content vc_row-fluid page-section-fullwidth\" >\r\n            <div class=\"mk-padding-wrapper wpb_row\"><style id=\"mk-shortcode-style-69e08f6449334\" type=\"text\/css\"><\/style>\r\n<div class=\"vc_col-sm-12 wpb_column column_container  jupiter-donut- _ jupiter-donut-height-full\">\r\n\t\r\n\r\n<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut-   attched-false\">\r\n\t\t\t<div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><div class=\"vc_empty_space\"   style=\"height: 5px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><style id=\"mk-shortcode-style-69e08f64498b7\" type=\"text\/css\">#text-block-69e08f64498b7 { margin-bottom:0px; text-align:left; }<\/style>\t<div class=\"vc_custom_1713334757115\">\r\n\r\n<div id=\"text-block-69e08f64498b7\" class=\"mk-text-block  jupiter-donut-\">\r\n\r\n\t\r\n\t<p style=\"text-align: center; margin-bottom: 0px;\">Pol\u00edtica de Devolu\u00e7\u00e3o de Incidentes e<\/p>\n\r\n\t<div class=\"clearboth\"><\/div>\r\n<\/div>\r\n\r\n\t<\/div>\r\n<\/div><\/div><\/div>\t<\/div>\r\n<\/div>\r\n<\/div>\r\n            <div class=\"clearboth\"><\/div>\r\n        <\/div>\r\n\r\n\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t<div class=\"clearboth\"><\/div>\r\n\t<\/div>\r\n<\/div>\r\n<div class=\"vc_row-full-width vc_clearfix\"><\/div>\r\n\r\n<style id=\"mk-shortcode-style-69e08f6448f0a\" type=\"text\/css\">.full-width-69e08f6448f0a { min-height:40px; margin-bottom:0px; background-color:#329471; border:1px solid #ffffff;border-left:none;border-right:none; } .full-width-69e08f6448f0a .page-section-content { padding:0px 0 0px; } #background-layer--69e08f6448f0a { ; background-position:left top; background-repeat:repeat; ; } #background-layer--69e08f6448f0a .mk-color-layer { ; width:100%; height:100%; position:absolute; top:0; left:0; }<\/style><style id=\"mk-shortcode-style-69e08f6448f0a\" type=\"text\/css\">.full-width-69e08f6448f0a .mk-fancy-title.pattern-style span, .full-width-69e08f6448f0a .mk-blog-view-all { background-color:#329471 !important; }<\/style>\r\n<div class=\"mk-page-section-wrapper\" data-mk-full-width=\"true\" data-mk-full-width-init=\"true\" data-mk-stretch-content=\"true\">\r\n\t<div id=\"page-section-69e08f6449bdb\" class=\"mk-page-section self-hosted   full_layout full-width-69e08f6449bdb js-el js-master-row jupiter-donut-\"    data-intro-effect=\"false\">\r\n\r\n\t\t\t\r\n\t\t\t<div class=\"mk-page-section-inner\">\r\n\t\t\t\t\r\n\r\n\r\n<div class=\"mk-video-color-mask\"><\/div>\r\n\r\n\t\t\t\t\r\n\t\t\t\t\t\t\t<\/div>\r\n\r\n\t\t\t\r\n        <div class=\"page-section-content vc_row-fluid page-section-fullwidth\" >\r\n            <div class=\"mk-padding-wrapper wpb_row\"><style id=\"mk-shortcode-style-69e08f6449e54\" type=\"text\/css\"><\/style>\r\n<div class=\"vc_col-sm-12 wpb_column column_container  jupiter-donut- _ jupiter-donut-height-full\">\r\n\t\r\n\r\n<div class=\"wpb_row vc_inner vc_row vc_row-fluid jupiter-donut-   attched-false   vc_custom_1655134021891\">\r\n\t\t\t<div class=\"wpb_column vc_column_container vc_col-sm-12\"><div class=\"vc_column-inner\"><div class=\"wpb_wrapper\"><style id=\"mk-shortcode-style-69e08f644a0af\" type=\"text\/css\">#text-block-69e08f644a0af { margin-bottom:0px; text-align:left; }<\/style>\t<div class=\"vc_custom_1713334786886\">\r\n\r\n<div id=\"text-block-69e08f644a0af\" class=\"mk-text-block  jupiter-donut-\">\r\n\r\n\t\r\n\t<h1>Pol\u00edtica de Devolu\u00e7\u00e3o de Incidentes e<\/h1>\n<p>Em rela\u00e7\u00e3o \u00e0s devolu\u00e7\u00f5es por quebras durante o transporte, The Sarao Factory estabelece um prazo de 14 dias de calend\u00e1rio ap\u00f3s a recep\u00e7\u00e3o do pedido, sempre e quando o cliente indique nas observa\u00e7\u00f5es da folha de ag\u00eancia de transporte que detectou um problema com a mercadoria entregue. No caso de que n\u00e3o haja observa\u00e7\u00e3o por parte do cliente na folha de transporte, o cliente disp\u00f5e de 7 dias corridos para fazer a reclama\u00e7\u00e3o.<\/p>\n<p>Para problemas de qualidade, o cliente ter\u00e1 3 meses para fazer a reclama\u00e7\u00e3o. Em ambos os casos, a solicita\u00e7\u00e3o de reembolso dever\u00e1 ser feito chegar sempre por escrito, via e-mail a incidencias@thesaraofactory.com ou atrav\u00e9s do formul\u00e1rio de incid\u00eancias que poder\u00e1 solicitar seu comercial.<\/p>\n<p>The Sarao Factory compromete-se a responder ao pedido no prazo m\u00e1ximo de 3 dias \u00fateis. As devolu\u00e7\u00f5es ser\u00e3o resolvidas em um prazo m\u00e1ximo de 30 dias a partir da sua recep\u00e7\u00e3o inicial.<\/p>\n<p>N\u00e3o haver\u00e1 devolu\u00e7\u00e3o se: a) o cliente envia caixas incompletas e\/ou com a embalagem original deteriorado; b) a reclama\u00e7\u00e3o atende aprecia\u00e7\u00f5es pessoais de qualidade. Se o produto cumpre as especifica\u00e7\u00f5es da Ficha T\u00e9cnica n\u00e3o ser\u00e1 aceito como devolu\u00e7\u00e3o, por raz\u00f5es de qualidade. As fichas t\u00e9cnicas podem ser solicitadas no e-mail: pedidos@thesaraofactory.com.<\/p>\n<p>The Sarao Factory n\u00e3o aceitar\u00e1 qualquer dos motivos acima descritos como v\u00e1lidos para devolu\u00e7\u00e3o de mercadorias. Se, apesar de tudo, o cliente envia a mercadoria devolvida ao armaz\u00e9m da empresa, sem motivo pr\u00e9vio analisado e autorizado, os produtos s\u00e3o guardados durante um em um prazo m\u00e1ximo de 7 dias, ap\u00f3s o qual, no caso de n\u00e3o haver recolha por parte do cliente, o material ser\u00e1 destru\u00eddo sem direito a compensa\u00e7\u00f5es econ\u00f3micas.<\/p>\n\r\n\t<div class=\"clearboth\"><\/div>\r\n<\/div>\r\n\r\n\t<\/div>\r\n<div class=\"vc_empty_space\"   style=\"height: 10px\"><span class=\"vc_empty_space_inner\"><\/span><\/div><\/div><\/div><\/div>\t<\/div>\r\n<\/div>\r\n<\/div>\r\n            <div class=\"clearboth\"><\/div>\r\n        <\/div>\r\n\r\n\r\n\t\t\t\r\n\t\t\t\r\n\t\t\t\r\n\t\t<div class=\"clearboth\"><\/div>\r\n\t<\/div>\r\n<\/div>\r\n<div class=\"vc_row-full-width vc_clearfix\"><\/div>\r\n\r\n<style id=\"mk-shortcode-style-69e08f6449bdb\" type=\"text\/css\">.full-width-69e08f6449bdb { min-height:100px; margin-bottom:0px; } .full-width-69e08f6449bdb .page-section-content { padding:10px 0 10px; } #background-layer--69e08f6449bdb { ; background-position:left top; background-repeat:repeat; ; } #background-layer--69e08f6449bdb .mk-color-layer { ; width:100%; height:100%; position:absolute; top:0; left:0; }<\/style>\n<\/div>","protected":false},"excerpt":{"rendered":"Pol\u00edtica de Devoluciones e Incidencias Pol\u00edtica de Devoluciones e Incidencias Respecto a las devoluciones por roturas durante el transporte, The Sarao Factory establece un plazo de 14 d\u00edas naturales tras la recepci\u00f3n del pedido, siempre y cuando el cliente indique en observaciones de la hoja de agencia de transporte que ha encontrado un problema con [...]","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1508","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/thesaraofactory.com\/pt\/wp-json\/wp\/v2\/pages\/1508","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/thesaraofactory.com\/pt\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/thesaraofactory.com\/pt\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/thesaraofactory.com\/pt\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/thesaraofactory.com\/pt\/wp-json\/wp\/v2\/comments?post=1508"}],"version-history":[{"count":9,"href":"https:\/\/thesaraofactory.com\/pt\/wp-json\/wp\/v2\/pages\/1508\/revisions"}],"predecessor-version":[{"id":2419,"href":"https:\/\/thesaraofactory.com\/pt\/wp-json\/wp\/v2\/pages\/1508\/revisions\/2419"}],"wp:attachment":[{"href":"https:\/\/thesaraofactory.com\/pt\/wp-json\/wp\/v2\/media?parent=1508"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}